Once your order has been placed an order confirmation will be sent to the email address provided at checkout. This confirmation will include your order number, required for any future order modifications or inquiries.
All orders come with a tracking number to help you to keep tabs on the progress of your delivery. Shipments are sent from a Canadian address.
Duties and Taxes
Please note that Add-on items (such as our zines) are final sale. To return one or more items from an order:
The return must be requested within 14 days of the delivery date, as confirmed through the parcel tracking service.
The item must be in its original, unused, unaltered and unwashed condition
The item must be returned with the tags and packaging in their original condition
Final Sale items are not eligible for return. Arrow reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address.
Free Returns from Canada
Subsidized Returns from the US
Returns from Worldwide Addresses
Once the returned merchandise has been quality checked and approved, Arrow will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
Get 10% off your first order and access to our zine archive
We use zines to share the ideas we weave throughout our collections. Explore our entire archive for free ($25+ value), and get exclusiive deals by signing up to our newsletter.
Arrow Innovation is a growing Toronto based brand fusing narrative driven art with fashion