Order Confirmation

Once your order has been placed an order confirmation will be sent to the email address provided at checkout. This confirmation will include your order number, required for any future order modifications or inquiries.

Order Modifications

Shipping

All orders come with a tracking number to help you to keep tabs on the progress of your delivery. Shipments are sent from a Canadian address.

Shipping Cost
Add-on Items
Shipping Services
Duties and Taxes

Returns

Please note that Add-on items (such as our zines) are final sale.
To return one or more items from an order:

Final Sale items are not eligible for return. Arrow reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address.

Free Returns from Canada
Subsidized Returns from the US
Returns from Worldwide Addresses
Frequent Returns

Refunds

Once the returned merchandise has been quality checked and approved, Arrow will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.